Weapons, drugs and alcohol are strictly prohibited on all Disney.pk tours.
In case of landslide and other natural hazards the tour leader (or the tour operator’s representative) will be deciding the plan of action keeping in mind the best interests of the group. If travellers are on a customised trip, they will be guided on the course of action by the guide on the trip or Disney.pk personnel that are in touch with the traveler.
In case of car breakdown on a customised trip, backup vehicle will be arranged in the shortest time possible. However while traveling in remote areas this may take some time and we will not be able to commit beforehand.
In case of joining a pre-existing tour with a vendor, it is the vendor’s responsibility to arrange for a back up vehicle or repair the vehicle in use in the shortest time frame possible.
Disney.pk bears no responsibility of ensuring security on tours. We act as an intermediary to facilitate bookings. As a preventive measure, Disney.pk vendors are vetted through a screening process that involves checking previous experience on organising safe and successful tours.
Disney.pk will provide security on customised trip upon customer’s request. Extra amount will be charged on the basis of number of security personnel. On operator tours booked through our website, Disney.pk does not hold responsibility of providing security to customers. We act as an intermediary to facilitate the booking and are not responsible for providing security..
Disney.pk will provide security corporate customers upon their request. Extra amount will be charged on the basis of the number of security personnel required. Any security measures taken by our partner vendors are based on their discretion and Disney.pk does not bear any responsibility for this.
Knowing the travel landscape of Pakistan, we are aware of the safety and security situation and if any undue risk is foreseen then the travelers will be informed in advance or the trip will be cancelled. However, any unforeseen circumstances owing to political, religious or criminal activity will not be Disney.pk responsibility.
List of hospitals are appended below by region. This is by no means an exhaustive list of hospitals and is meant to serve as a guidance to our customers in case of an untoward incident.
In case of injury on a tour operator’s trip or a customised it is the responsibility of the operator to take necessary steps and take the injured traveller to the nearest medical facility. Disney.pk holds no responsibility and acts as an intermediary to facilitate bookings.
We have a database of trusted drivers and hotels. Only Disney.pk trusted hotels and drivers are used in provision of services. Driver details are provided to travellers before departure of trip including CNIC details.